My iPhone repair service experience
January 15th, 2009. Published under General. 2 Comments.
As people who follow me on Twitter will know, I cracked my iPhone’s about 3 days before Christmas. I tried to replace the screen on my old iPhone and consequently broke the ariel meaning it immediately became an iPod touch! But this time I made sure I paid for insurance. So I took the my broken iPhone 3G to the Carphone Warehouse and they said it would be atleast 2 weeks to repair. I did point out that I think after the extortionate premium I pay that I should get a replacement. Instead they gave me a shitty Nokia that looked like it has a screen resolution of 100px x 100px! I was not impressed.
I got back to work with this shitty phone and immediate looked around for my old Windows Mobile phone that was locked to Orange and therefore spent the next hour finding out how to SIM unlock it. I succeded but during the process lost my 3G coverage. I then had to get it to sync with my contacts on my machine using Microsofts ActiveSync. I had to spend 40mins importing my Windows Contacts into Outlook (whihc I don’t use) just to get ActiveSync to see them! I was pretty much fuming at this point.
I then had to find a Twitter client for it. I ended up with Twobile. A nice little app that does everything you need, except it looks like it was a microsoft app i.e. broing to look at and took atleast 3 clicks to get to what I wanted.
Move on 3 weeks, I was walking down the high street and suddenly got a pain in my chest, it ended up being a Spontaneous Pneumothorax which at the time of writing I still have! But this meant for the next week I could not walk far without being in agony from my chest. So I couldn’t get to the shop to get my iPhone back.
Back to today (15th of January), I collected my iPhone and paid the £29.99 premium that clearly said 17.5 VAT (which is obviously wrong), I couldn’t be assed to argue over it. The guy then announced that it was a replacement handset, I could have told him they would do that 4 weeks ago! Instead I had to go back to the office and wait 5 hours till I could get home and sync the dam thing and get everything back to how it was.
Anyway I took a pic of what I got back:
- A nice little box
- A new (probably refurbished) iPhone
- An official Apple paperclip
Anyway that is my story, my phone is still syncing (30mins so far). My recommendation: Do not drop your iPhone!
2 Comments
MikeRey on February 18th, 2009
The iPhone 3G Touch Screen came like looking new.
cupertinoiphone.com
Too bad he does not do the 2G repair. Please convey if you know of anyone who does good 2G repair.
Paul on January 15th, 2009
Thank goodness for insurance. I had originally thought about getting a PAYG, but I can see that dropping it would be a very bad mistake. I’m now thinking about a Touch at half the price.
Nice to see you had to fiddle with other systems. I think I wouldn’t be that bothered!